Equipment supply, installation & technical support.
Our engineers support the equipment we supply through installation, commissioning, calibration, maintenance and repair. We can also assess selected equipment supplied by other providers.
Calibration & Preventive Maintenance
Regular calibration and preventive maintenance help identify issues before they become unplanned downtime. We work with customers to establish service schedules appropriate to their equipment and workload.
Parts & Repair
We inspect equipment, diagnose faults and advise on repair requirements and replacement parts where available. We also assess selected equipment from other suppliers.
Installation, Demonstration & Training
Equipment is installed and commissioned on site where included, with product demonstration and user training for the staff responsible for operating it.
Technical Support
Our engineering team works directly with the equipment we supply, so a technical question reaches someone who has worked on it. Inquiries are answered within two to three business days; if an instrument is down, tell us and we will treat it accordingly.
Primary & Secondary Laboratory Setup
We work through what a primary or secondary clinical laboratory needs, from the analyzers and refrigeration down to the reagents and consumables, and supply it as one package rather than as a list of separate orders.
DOH & FDA Requirements
We advise on the equipment side of DOH and FDA requirements, on what the paperwork asks for, and on the specifications to put in front of a regulator. Consultancy on the setup as a whole is available alongside it.
Documentation & Processing
Quotations, delivery receipts, warranty documents and the paperwork a purchase order or a tender submission has to carry, prepared with the order rather than chased afterwards.
Multimedia & Advertising
For customers who resell what we supply, we produce the assets that go with it: product photography, artwork and social media posts for the equipment, so a shop is not left writing its own listings from a specification sheet.
Sales & Marketing Support
Our sales agents work with resellers and distributors to market the equipment on to hospitals, laboratories and clinics, rather than leaving a partner to open every door alone.
Logistics & Delivery
Equipment is delivered anywhere in the Philippines, scheduled with you so somebody is there to receive it and the installation follows on rather than waiting.
Beyond our own supply
We service equipment we don't sell.
Most importers will only touch their own machines. Tell us the manufacturer and model, what is happening, and where the equipment is located, and we will confirm whether our team can support it.